An agreement is concluded between you and the Merchant. You must accept these Terms and Conditions in order to place an order on the Site. The registration of an order means that you accept and understand these Terms and Conditions in their entirety, and undertake to comply with them.
We recommend that you regularly keep yourself updated on the Site in order to become aware of any changes to the Terms and Conditions. The version of the Terms and Conditions that is available on the Site when you place your order is the one that applies to your order. We reserve the right to at any time and without prior notice withdraw Rewards available in the EuroBonus Shop.
If a Reward sells out and is not available from the supplier, any orders containing the Reward may be delayed or cancelled. A purchase agreement that these Terms and Condition apply for is not entered into until we have confirmed your order in writing, and you have received our order confirmation by e-mail.
We strive to provide you with an order confirmation no later than 1 hour after we have received your order. You may withdraw any order up until we have confirmed it. Customer information Prior to placing an order through the Site, you will have to log-in to your EuroBonus account in the top right corner of the Site. The Site will obtain your personal data from you EuroBonus account and you confirm that the information provided is correct and complete.
You may not disclose your username and login details to any unauthorized person and shall ensure that documents containing your username and password are kept in such a way that unauthorised persons cannot gain access to the information.
If you suspect that any unauthorized person has obtained access to your password, you must immediately change your password. You will remain responsible for all purchases made with your log-in details if you have not provided such notification. We reserve the right to terminate your user account to our Site or remove or edit the content of your user account on our Site if you are in breach of these Terms and Conditions. Prices and payment 4.
When purchasing Rewards through the Site, you may only use the amount of EuroBonus points available on your account at the time of purchase. EuroBonus points that are not yet accrued and removed to your account at the time you place the purchase order are not available for use in your purchase.
EuroBonus points are valid between years and expire in the end of the month you created your EuroBonus account. Should you not have sufficient EuroBonus points available in your account at the time of the purchase, or should you prefer to pay only part of the order in EuroBonus points, you may pay the difference in cash by payment card or credit card in accordance with these Terms and Conditions.
EuroBonus points will be charged from your account as soon as an item is purchased. You are free to choose whether to pay the shipping cost with EuroBonus points or by cash payment. The communication with the payment gateway is encrypted using https. The total amount of cash payment that is shown in the check-out on the Site will be charged when you confirm your order in the check-out. The conversion ratio of EuroBonus points can differ between the Rewards.
More information on EuroBonus points about to expire can be found in the EuroBonus policies. A shipping fee applies to all orders and is based on the size of the order and the requested delivery destination. This fee is stated in the check-out where the total cost of the order is presented. Delivery 5.
Unless otherwise agreed e. In case of delay in delivery, we will inform you accordingly and continue to monitor the order. If the specific item is currently out of stock, the delivery might take longer. In such a case, our customer service will contact you to provide further information. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as customer, you are entitled to cancel the purchase.
When your order is sent from our warehouse, you will receive an e-mail containing e. Normally packages shall be picked up in person with valid identification and order number. You will receive a delivery notice stating when and where the package shall be picked-up or received. The notice is sent by ordinary mail only as an exception. Please take care when verifying the information you gave us. This is the information we use to contact you and ship to you.
For your protection, we verify all credit cards against the billing address before shipping. Please make sure that you provide us with the correct address that the credit card bill is sent to. Please make sure your credit card information is entered correctly - it is important to spell out your name exactly as it appears on the front of the credit card. Using a credit card is often the best way to get your order taken care of as quickly as possible.
The most common reasons for a credit card order not shipping immediately are problems with the addresses not matching and exceeding credit limits. Our Web Customer Service representative will contact you via phone or e-mail to iron out the payment details. We ship orders being paid for with a personal check 21 days after the check was placed in our bank. For best service, please consider another payment method. If you wish to pay by this method, it will require additional contact with out Web Customer Service Department.
You can place your order on the web and choose "Pay by Mail" and we will either call you or contact you by e-mail whichever you prefer. If you are a government organization or an educational institution we welcome your Purchase Orders. You can place the order online and then send over the official school PO to the attention of "Web Customer Service".
Shipping Methods You are given several shipping options in the Shop. The arrival of your order depends on several variables. If you would like an estimated arrival time, please put that in the notes section and we will attempt to let you know what the shipper estimates to be the time of arrival.
Of course these are never guarantees, but they are usually excellent estimates. Please note: International Orders are welcome!
We are very experienced in shipping internationally. These orders typically are best shipped via UPS. Please make sure to review our International Ordering Information before placing your order. Being centrally located in the US gives us the advantage of being able to ship your order via UPS Ground the least expensive option with tracking and still have your package arrive in 1 to 4 business days!
Inter-state and Federal laws are changing; please be aware that for some states, we may be required to begin adding sales tax to orders. We may or may not be able to give advanced notice of this policy change.
Order Tracking We will e-mail your tracking number the evening after your order ships. This allows you to check the status of your shipment with the shipper. If you would like the status of your order and have not received a tracking number, please call one of our Account Executives and they will tell you what you need to know.
Our number is at the top and the bottom of this page. If your browser supports the SSL protocol both Netscape and Internet Explorer do then all credit card and other personal information is encrypted when moving to and from our server for your protection.
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